Frequently Asked Questions
Find answers about our cutlery materials, care instructions, shipping, returns, and more.
Product & Materials
What materials are your cutlery sets made of?
Our cutlery sets are made from high-quality stainless steel, with selected collections featuring special finishes or handle materials such as acrylic, wooden, or gold-tone detailing. Each product page includes specific material information for the set you are viewing.
Are your cutlery sets dishwasher safe?
Most of our cutlery sets are dishwasher safe. However, for styles with special finishes, gold-tone details, or acrylic/wooden handles, we recommend gentle hand washing to help preserve their appearance and extend their lifespan.
Will the color or finish fade over time?
Our cutlery is designed for everyday use and made to maintain its beauty with proper care. To help preserve the finish, we recommend avoiding harsh detergents, prolonged soaking, and abrasive cleaning tools.
What is included in a 4-piece or 5-piece set?
A 4-piece set typically includes a dinner fork, dinner knife, dinner spoon, and teaspoon. A 5-piece set usually includes a dinner fork, dinner knife, dinner spoon, teaspoon, and salad fork. Please refer to the product description for the exact contents of each set.
Do you offer cutlery sets in different styles and finishes?
Yes. We offer a variety of styles, including classic, hammered, acrylic or wooden handle designs, and modern PVD finishes, so you can find the perfect set for your table.
Care & Use
Can I use your cutlery for both everyday dining and special occasions?
Absolutely. Our collections are designed to suit both daily meals and more elegant table settings, making them a versatile choice for everyday use, gatherings, and celebrations.
How do I care for my cutlery?
To keep your cutlery looking its best, wash promptly after use, dry thoroughly, and store it in a dry place. For special finishes or decorative handles, hand washing is recommended.
Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping to most countries and regions. Shipping times may vary depending on your destination. For more details, please review our Shipping Policy.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on location and shipping method. Please refer to our Shipping Policy for estimated delivery times.
Returns & Support
What is your return policy?
We accept eligible returns within the return window stated in our Return Policy. Items must be unused and returned in their original condition. For full details, please visit our Return Policy page.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within the timeframe stated in our policy, and include your order number and clear photos of the item. We will do our best to resolve the issue as quickly as possible.
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by e-mail. We are happy to assist with product questions, order support, and general inquiries.
